Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

Standard models: 1 unit sample order available. Regular production MOQ: 10–20 units/model. Custom models: evaluated per project.

Question 2

What is the typical lead time?

Accepted Answer

Sample: 5–10 working days. Production: 20–30 days regular, 30–40 days in peak season or for large sizes. Confirmed at order placement.

Question 3

What are the payment terms?

Accepted Answer

Regular T/T: 30% deposit + 70% against B/L copy. L/C accepted. Sample orders: 100% prepay.

Question 4

Can I request a sample first?

Accepted Answer

Yes. Sample orders are billed at retail price; part of the sample cost can be refunded on the first production order.

Question 5

Can I visit the factory for an audit?

Accepted Answer

Welcome. Please inform us 3–5 working days in advance; we arrange reception, production line tour and product demo.

Question 6

Can you provide certification documents?

Accepted Answer

Yes — CE / FCC / CB / RoHS / EDLA certificates and test reports. Specified market certifications can be arranged.

Question 7

How long is the warranty period?

Accepted Answer

Standard 1 year, extendable to 3–5 years. Common spare parts supplied for 5 years.

Question 8

How are shipping and customs handled?

Accepted Answer

EXW / FOB / CIF / DDP all supported. Sea (FCL/LCL), air and express; full trade documents provided.

Question 9

Can you build our own brand?

Accepted Answer

Yes. LOGO silkscreen, boot screen, packaging, manual and software UI can all be replaced with your brand.

Question 10

Is there an extra charge for customization?

Accepted Answer

Light customization (silkscreen, sticker, boot screen) usually free. Structure molding and deep software development quoted per project.

Question 11

Is the customization MOQ high?

Accepted Answer

Light customization from 20 units. Structure molding or deep software dev: MOQ evaluated per project.

Question 12

How is product quality assured?

Accepted Answer

Incoming inspection → process patrol → aging test → 100% pre-shipment inspection. Pass rate 99.9%.

Question 13

What if there is a problem after delivery?

Accepted Answer

Quality issues within 30 days of delivery can be replaced. Warranty-period faulty parts shipped from China within 72 hours.

Question 14

Do I need to replace the whole unit if the screen breaks?

Accepted Answer

No. Modular repair — mainboard, power board, touch frame, cables and common spares kept in stock.

Question 15

Can we be an exclusive distributor?

Accepted Answer

Exclusive or priority cooperation available for specific regions, depending on annual purchase targets and market investment — case by case.

Question 16

Are there discounts for repeat orders?

Accepted Answer

Yes. Annual rebates and tiered pricing based on cumulative purchase volume — the longer we cooperate, the better the price.

Answers to Common Questions

Purchasing & Lead Time